RIFF APAC is proud to announce the launch of our Engagement Centre in Indonesia earlier this year. Mirroring our engagement success in Amsterdam, RIFF Engagement Specialists are set to create high-quality interactions and provide our clients with 24-hours multilingual customer support and expertise.
Encompassing a blend of channels including phone, e-mail, website and a sum of social media channels such as Facebook, Instagram and YouTube, RIFF enables brands to communicate with their consumers across all touchpoints of the customer’s journey.
On top of that, our Engagement Specialists also leverage on social listening tools to track and analyse customers’ sentiments towards our client’s brand or products, while responding to feedback and direct mentions. Through these actionable responses, RIFF recognises greater insights and opportunities to delight new and existing consumers seamlessly.
Moving forward, RIFF is exploring into outbound engagement via channels such as phone, WhatsApp and text messages and will continue to work towards delivering greater value throughout the end-to-end digital journey, raising the bar of customer service across APAC.