OUR CASE STUDY

PHILIPS HUE

BRIEF

In 2015, Philips Hue sees the needs in improving their online communication with their customers as the demand for better customer experience increases. Hence, RIFF was commissioned to create a bridge between their products and their customers, and improve their digital customer experience by adding a human touch to the communication process.

SOLUTIONS

Employing our digital customer services, RIFF handled the daily interactions between Philips Hue and their customers on social media. While establishing a great online presence, RIFF also provided high-quality interactions for Philips Hue and their customers through the different communication channels. In addition, RIFF also learn from the feedback that we collected through the conversations and provided recomendations and solutions for Philips Hue during the sprint for product updates. Hence, RIFF is not only an organisation that handles Philips Hue’s customer contact on social media, but also an important partner that provides continuous input for product development and customer experience.

RESULTS

> 10,000

CUSTOMER CONTACTS

WORLDWIDE PER MONTH

88.9%

RESPONSE COMPLETION

WITHIN 1 HOUR