Future Travel Experience Asia EXPO 2019

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NOV 12, 2019 & NOV 13, 2019

BACKGROUND

Held at Marina Bay Sands Expo and Convention Centre, the FTE Asia EXPO is Asia’s biggest free-to-attend passenger experience and business performance exhibition. As the leading digital strategy, RIFF showcased an entirely new omnichannel approach that matches the changing customer needs. Our RIFF team also spoke to many professionals from the aviation industry and beyond, sharing our expertise in digital customer care.

FTE

ABOUT RIFF’S APPROACH
It is our ambition to help our clients more efficiently communicate with their users while offering a smooth customer experience. The spearhead of our approach is to strengthen the personal contact between the company and its customers. At the same time, we see the increased needs for digitisation. In addition to the provision of information via the usual channels such as telephone, e-mail, and the various social media channels, we introduced a self-service information point, where users and customers can look for specific information such as floor plans or view frequently asked questions and answers on top of a striking feature which allows users to communicate directly with an employee via video call.

OUR PARTNERS

gen25

Gen25 connects you to your customers, partners, staff and colleagues, by developing innovative and customized Salesforce solutions.

m2mobi logo

M2mobi is a mobile agency that develops mobile solutions from strategy and concept up to development and maintenance.

presstop

Prestop believes in the impact of high-tech interactive solutions and the boundless possibilities that come with it. Prestop is developing new, state-of-the-art hardware and software on an ongoing basis, with a guarantee in providing the ultimate experience for all users.

24sessions is proudly named one of the 10 best B2B startups in Europe by Google, McKinsey and Rocket Internet. 24sessions develop technology and services that help businesses reinvent the way they connect, talk, and advise their customers.

WHAT’S COVERED?

  • Passenger Contact
  • Wayfinding
  • Video Call
  • Social Customer Service
  • Interactive Self Service Unit

THE RIFF TEAM

Tobias Walraven - RIFF

TOBIAS WALRAVEN

CEO

MARTIJN VAN DEN BEMD

Managing Director APAC

Ludo Raedts - RIFF

LUDO RAEDTS

Senior Consultant

Denise Teo - RIFF

DENISE TEO

Executive Assistant

Wani Razak - RIFF

WANI RAZAK

Digital Business Consultant

Amanda Lek - RIFF

AMANDA LEK

Content Marketing Specialist

OUR PARTNER’S CONTACT

Anouk

ANOUK GOOSSENS

Strategic Account Executive

www.gen25.com

E-mail: a.goossens@gen25.com

Mobile: +31 (0) 6 521 84 844

Jerome

JEROME VINCENDON

Solution Engineer

www.gen25.com

E-mail: jerome@gen25.com

Office: +31 20 750 8350

Robert

ROBERT LOMMERS

Account Manager

www.24sessions.com

E-mail: robert@24sessions.com

Mobile: +31 (0) 6 533 55 159

Michiel

MICHIEL MUNNEKE

CEO

www.m2mobi.com

E-mail: munneke@m2mobi.com

Mobile: +31 (0) 6 200 03 330

Stefan

STEFAN SMIT

Account Manager

www.m2mobi.com

E-mail: s.smit@m2mobi.com

Mobile: +31 (0) 6 268 34 524

Alexander

ALEXANDER AELBERTS

CEO

www.prestop.com

E-mail: alexander@prestop.nl

Mobile: +31 (0) 6 290 96 119

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